What This Warranty Covers
PamirAI Incorporated (“Pamir AI”) warrants your Pamir AI hardware device (the “Device”) against defects in materials and workmanship under normal use for twelve (12) months from the date of delivery (the “Warranty Period”). This warranty applies to the Device itself; it stays with the Device if you sell or give it to someone else during the Warranty Period.
What We Will Do
If your Device has a covered defect and you notify us during the Warranty Period, we will, at our option and at no charge to you:
- repair the Device;
- replace it with the same or a functionally equivalent device (which may contain new or refurbished parts); or
- refund the purchase price.
For valid warranty claims, we pay shipping in both directions. A repaired or replacement Device is warranted for the remainder of the original Warranty Period or ninety (90) days from redelivery, whichever is longer. Items we replace become our property. After the Warranty Period ends, we may offer paid repair services, subject to part availability - contact support@pamir.ai.
Your Software and Tinkering Are Welcome
Installing your own software on the Device, connecting your own accounts, or using the Device’s local and network (SSH) access does not void this warranty. This warranty is only voided for damage to the extent it is actually caused by your modification - a hardware defect unrelated to your software remains covered. Damage caused by software you install whether defective or intentionally harmful - is not covered; coverage for unrelated hardware defects is unaffected.
What This Warranty Does Not Cover
This warranty does not cover:
- damage caused by accident, abuse, misuse, liquid contact, or use contrary to our published documentation;
- damage caused by repair, disassembly, or hardware modification by anyone other than Pamir AI or its authorized representative;
- damage caused by third-party hardware or accessories;
- normal wear and tear, cosmetic damage that does not affect function, and gradual battery capacity decline;
- external causes such as power surges or environmental conditions outside stated specifications; or
- software, cloud services, or the Companion App (which are addressed in our Terms of Service), or loss of data or content stored on the Device - please keep backups.
How to Get Warranty Service
Contact us at support@pamir.ai with your order information and a description of the problem. We may ask you to run a brief remote diagnostic to confirm the issue. If the Device needs to come back to us, we will issue a return authorization (RMA) with instructions and a prepaid shipping label. Please use the original or equivalent protective packaging. If we find the returned device has no covered defect, we will tell you what we found and return it to you; in that case you are responsible for the shipping costs in both directions.
Limits of This Warranty
REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED ABOVE IS YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES (INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD, AND PAMIR AI IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A WARRANTY CLAIM. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state (or country to country). This warranty is offered for Devices purchased from Pamir AI or its authorized sellers in the United States.
Contact
PamirAI Incorporated,558 Brewster Ave
Suite 100
Redwood City, CA, 94063